FAQ - Frequently Asked Questions
OrderingHow to OrderFeel free to use our SECURE online ordering. If you'd like to talk to a real person, call Toll Free 1-800-404-0145 for all questions or orders, Mon - Fri 8-5 MT.Back to Top Split OrdersShipping on each order is to a single address and for a single shipment. If it is indicated on our web site that an item will not be available to ship until a certain date, the other items on that order will need to be shipped at the same time, otherwise it would incur an additional shipping charge.Back to Top Why do you need my e-mail address?We need your email address to send you confirmations and to enable you to check your order status online. We do not sell or rent your email information to anyone else! Review our Privacy Policy for more details.Back to Top Credit Cards When do you charge my card?
Charge cards are not processed until orders are ready to ship. If item(s) on your order are not in stock, your card will not be charged
until the product has come in and is ready to ship. |
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Checks and Money orders should be sent to:
Cherry Lane Keepsakes
515 N University Ave
Provo, Utah 84601
Orders will be sent immediately (if in stock) upon receipt of Money Orders. Orders paid for with a personal check will be held for 3 weeks while the check clears, (all items will be held for you.) Please include your order number on Check or Money Order.
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Security
Is Cherrylane Keepsakes 100% Secure?
SSL
COMODO
Yes! Cherrylane Keepsakes is 100% secure. We are covered by COMODO to keep your information secure, and encrypted any time that any personal information is submitted such as your name, phone number, address, or credit card.
Our security certificate allows our web server to encrypt or scramble the information you send to us over the Internet so that it is protected from anyone else seeing it. It also allows us to de-encrypt or unscramble it when it gets to us.
Controlscan
Most importantly we are also scanned daily by Controlscan to insure PCI compliance for Credit Card security. The thought of losing or compromising your personal information is our #1 concern. The Payment Card Industry (PCI) has created stringent data security standards (DSS) in order to prevent fraud.
Additionally we are scanned daily to protect us from hackers to further protect your personal information. Controlscan's scanning technology studies our site from a hacker’s point of view to detect any open doors that could lead to a data breach. They also access a database containing thousands of known Website vulnerabilities.
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Is there a problem with your Security Certificate?
No. There is not a problem with our Security Certificate. If your browser is having problems processing our certificate, please update your browser.Older web browsers that do not recognize more up-to-date secure certificates may show you an error that the certificate is not recognized. Regardless of you browser's ability to recognize our security certificate, it is stlil valid, and fully functional- protecting your personal information.
To remedy the problem download the most recent version of either Internet Explorer, Mozilla Firefox, or Google Chrome.
If you are unfamiliar with how to update your browser, call us at 1-800-404-0145 and we will help you place your order.
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Shipping
Free Shipping & Shipping Costs
(US 48 Contiguous States)
Free Shipping , if applicable, is by UPS Ground (48 Continental United States). PO Box addresses need to go through USPS (United States Postal Service) "Parcel Post" and is also free. "Priority Mail" has an extra charge.
Always FREE ShippingChamilia Charm BraceletsLimoge Boxes Harmony Kingdom Howard Miller Lenox NAO Rustic Frames Trollbeads WDCC Wee Forest Folk |
FREE Shipping onOrders Over $30...AmeriBagBaggallini Cross Stitch Books Department 56 Karito Kids Picnic Baskets Willow Tree |
FREE Shipping onOrders Over $59...all other lines we carry |
Free Shipping to our Military: if applicable, to APO & FPO by "Parcel Post". "Priority Mail" is quicker but will have a charge since there are size restrictions.
Shipping Costs: Regular Shipping (48 Continental United States) $6.95 Flat Rate ~ UPS Ground (Shipping Times) ~ flat rate special ( 4-7 Business days).
Rates for Overnight, 2nd Day & 3 Day Shipping: Shipping costs are found at "Check Out" (after you have chosen your items and are ready to give us your shipping information).
PO Boxes: Shipping costs to PO boxes can only be shipped through United States Postal Services. Unfortunately, there is no option for tracking these packages until they have arrived.
APO Address: Shipping costs to military address can only be sent through United States Postal Services. Unfortunately, there is no option for tracking these packages.
UPS Overnight or USPS Overnight: Available for most orders. See price at "Check Out" NOTE: Overnight shipping is not available for some areas of the country. We do not know which areas or cities these are until actually shipping the package. They still charge us the same but do not guarantee the overnight but only two day. This is common in more rural areas of the United States.
NOTE: UPS Overnight, 2nd Day & 3 Day Shipping: Shipping times are guaranteed by UPS to arrive within the specified time. We will be glad to refund your shipping cost if we can verify with UPS that your order WAS NOT delivered within the "specified time."
Exceptions: This does not include the day it was shipped, weekends or holidays or if there are mechanical or weather related delays, which UPS, & USPS consider "beyond their control". Sorry, this is at the discretion of the shipping company, not Cherry Lane Keepsakes and we cannot refund shipping in this instance.
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Shipping Times
Gift Items: Products usually ship within 24 business hours. Demdaco, Howard Miller, Manual Woodworkers & Weavers, Yankee Candles, etc. (most of our companies are usually in stock and will ship within 24 business hours, Saturdays, Sundays and Holidays not included.) If your item is out of stock, you will be promptly notified. Notification will be through the e-mail address you've supplied us.Rush Orders: UPS Overnight, 2nd Day or 3 Day air is available... see pricing at "Check Out". Call us toll free at 1-800-404-0145 for particulars. We will make every effort to help expedite "rush" situations but will need to be worked out on the phone.
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In Transit Times
UPS Overnight - next business day, end of day (5 PM)UPS 2 Day Air - does not include the day it is shipped - Orders usually ship within 24 business hours.
UPS 3 Day Express - does not include the day it is shipped - Orders usually ship within 24 business hours.
UPS Ground TIME-IN-TRANSIT MAP
Below, please find an estimate of the number of BUSINESS days (Monday - Friday.) UPS Ground will take for your shipment to arrive. We've found this to be 95% accurate. Holidays and the Christmas season may take longer. We normally take only 24-48 hours to process and ship your order (Monday - Friday), so add another day or two for processing and you can get a very good idea of when the package will reach your door.
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Time in Transit Map
Back to TopInternational Shipping?
International Orders - We no longer ship Internationally.Alaska, Hawaii & Puerto Rico: Priority Mail - 3 Day Shipping (in most cases) - See pricing at "Check Out"
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Shipping to Different Addresses
If you'd like items sent to different address, you must place separate orders for each address.Back to Top
Policies
Privacy Policy
Under no circumstances do we share any personal information with third parties. All personal information is kept within Cherry Lane Keepsakes for our use in processing your orders. As you check out, you are asked if you would like to be on one of our email club lists. If you check this box or leave it checked, you may from time to time receive Special Notifications, Sales Offers or other information from Cherrylane Keepsakes. Never at any time have we, nor will we, sell your email or other personal information to a third party.The use of this site is governed by the policies, terms and conditions set forth below. Your use of this site indicates your acceptance of these terms and conditions. Please read our policies carefully. Questions may be directed to us through our Contact form.
Cherrylane Keepsakes has the right to refuse or cancel any orders placed for product listed. We have the right to refuse or cancel any orders, whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the purchase and your order is canceled, Cherrylane Keepsakes will refund your money promptly.
We reserve the right to change prices at any time without prior notice. We reserve the right to change these policies at any time without prior notice.
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Returns
30-Day Money Back GuaranteeCheck your packing slip to make sure you’re within the 30 day return period. Items must be returned in their original saleable condition to be accepted.
Include a copy of this packing slip & return by insured UPS, FedEx or USPS. Products must be returned in the original package and/or packing materials. Please do not destroy packages when opening. Do not tear foam, box or enclosure cards. Products must be returned in original saleable condition. Items damaged by improper packaging, care or handling on customer part are not returnable. Your money will be refunded, less shipping and handling charges within 30 days of return receipt of goods (usually much sooner).
Cherry Lane Keepsakes - Returns
515 N University Ave
Provo, Utah 84601
*All orders are final 30 days after the order is shipped.
Customer is responsible for contacting Cherry Lane Keepsakes regarding returns. Cherry Lane Keepsakes is not responsible for misdirected mail or E-mail for any unforeseen delays in shipping. All unauthorized returns will be refused upon arrival.
Cherry Lane Keepsakes will refund the cost of any returned items minus shipping, if the item is returned within the specified time and conditions. Sorry, we do not reimburse customer return costs.
All items are sent "Insured" with the shipper. If there is any damage at the time you receive the item you must notify us immediately. Any sign of external package damage must be noted to the shipping company (UPS, or freight companies) at the time of delivery.
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Guarantee
We guarantee that you will be completely satisfied with our products. We strive for a long term relationship with our customers. If, for any reason, you are not satisfied, please give us a call 800-404-0145 or send us a message through our Contact form.Back to Top
Miscellaneous Questions
Back Orders
Back Orders: Shipping on each order is to a single address and for a single shipment. If an item will not be available to ship until a certain date, the other items on that order will need to be shipped at that same time, otherwise it would incur an additional shipping charge. There is an option, at checkout, allowing you to split your order and add a separate shipping charge if you'd like to have it sent at different times.Shipping Charges on Backorders: Your charge card is only charged when we are ready to ship. If an order was placed with products that were indicated as being "Out of Stock", the entire order will need to wait for that particular item to avoid additional shipping charges. You will be promptly notified if products are "Out of Stock". Notification is through the e-mail address you provided when placing your order.
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Can I order a catalog?
We do not have a mailable catalog but we list all items that are currently available on our site. You can, however use our "print catalog" link on our collection pages to print your own. From any page displaying 9 or more images per page, simply click on the [print catalog] link. From there, a new page will open up and ask if you’d like to print.Back to Top
What are cookies?
Cookies help us to recognize who you are when you visit our site so that we can provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes.
If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart. So, we strongly encourage you to configure your web browser to accept cookies from our website.Cookies are usually don't work as a result of a browser that is out of date, or misconfigured browser settings.
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5% Discount for returning customers.
Discount excludes, Chamilia, Howard Miller, WDCC and Trollbeads.
Discount excludes, Chamilia, Howard Miller, WDCC and Trollbeads.
